Last Updated September 2023
Here’s the thing about humans: When we get together, it’s beautiful, but it can also get messy. Sometimes it’s beautiful because it’s messy. Since Clubhouse is a place where friends speak freely, and talk about everything from potatoes to politics, we figured we’d better take the time to write out some ground rules. These guidelines exist so that everyone can feel as safe and comfortable as possible on Clubhouse (even when we’re having hard conversations). Whenever you are swapping stories, making new friends, or chatting live, you’re agreeing to follow the guidelines listed here, and to encourage others not to violate them, too.
That’s one of the great things about friendship and community— people help each other, and hold one another accountable. We’re impressed with how respectful, kind, and generous people are with one another in the Clubhouse. Because of this, the overwhelming majority of conversations take place without incident. If you do see or hear something that breaks these community rules, please report it to us so we can take a look. Reports can lead our team to take a number of steps depending on the severity, including issuing a warning, removing the content, or removing someone’s account entirely.
Ok, enough with the preamble. Let’s get into it!
Content that’s not OK
The sexualization of or solicitation of minors, and any content that may endanger their welfare is not allowed on Clubhouse. This includes the sharing of suggestive, sexual, mature, graphic, abusive, or otherwise inappropriate content with minors. Where appropriate, we report child endangerment to the National Center for Missing and Exploited Children (NCMEC).
Harassment and Doxxing
We don’t permit the use of our app to intimidate, threaten, or egregiously insult members of the Clubhouse community—or to encourage others to do so. Additionally, harassing conduct can include mocking the deceased or victims of tragedies, making lewd propositions at another user, or altering the photo of another user with intent to humiliate them. Doxxing, or the disclosure of an individual’s personally identifiable information, is also strictly prohibited and will lead to a permanent suspension.
Harmful Misinformation and Disinformation
Don’t spread harmful health misinformation, spread misinformation for the purpose of making money, or for the purpose of manipulating or interfering in elections or other civic processes. The promotion of "synthetic" or manipulated media that is intended or likely to cause harm is also prohibited.
Don’t incite hatred or discriminate against people based on things like race, religion, national origin, caste, age, sex, gender identity, sexual orientation, or disability. This includes, but is not limited to, slurs, insults, and harmful conspiracy theories. Accounts whose purpose is to promote hateful conduct are absolutely prohibited, as are hate organizations.
Illegal Activities and Unauthorized Sales
Users are not allowed to share illegal content or use Clubhouse to conduct any unauthorized or illegal activities, promote illegal activities, or to sell or market highly regulated goods and services, including providing instructional material to make or produce this content at home. We also prohibit the use of scam tactics to solicit money or private financial information, investment and financial schemes, or raiding funds directed towards individuals or organizations that may violate our guidelines. This includes selling or attempting to sell goods, services, or digital currencies that promise certain returns on investment or getting far more value than what someone puts in.
Intellectual Property Violations
Don’t engage in any conversations or upload any content that violates any intellectual property or other proprietary rights. If content violates your trademark, please notify us by following these instructions, and copyright complaints can be filed through this form. We will only investigate requests that are submitted by the rights-holder or their authorized representative.
Nudity and Sexual Content
We don’t allow sexual imagery or nude photographs. Adult-themed conversations should not violate our other policies around child safety and sexual exploitation.
Don’t share non-consensual sexual images or content that depicts or promotes sexual assault, or content that sexualizes the unique attributes of young children in any way, even if that content features actual adults pretending to be children.
Suicide or Self-Injury
If you need support, it’s available. Visit https://www.findahelpline.com and enter the country you’re in to find free, confidential help. In the U.S. you can call Lifeline at 1-800-273-8255 or text HOME to 741741.
The encouragement or promotion of acts of suicide or self injury are not permitted on Clubhouse. If you identify someone in need of support, please report in-app.
Terrorism or Violent Extremism
Don’t do anything that praises or promotes terrorism, violence, or proscribed terror groups. These organizations are neither welcome nor allowed on Clubhouse, and the existence of accounts or use of accounts for the purpose of furthering violent or extremist ideologies or activities is prohibited.
We don’t allow threats of violence or harm against any individual or group of individuals, glorification of acts of violence against others, or encouragement of others to commit acts of violence. Images that include excessive gore, themes of violence, harm to animals, or other forms of extreme violence that may shock or disgust people are not allowed on Clubhouse.
Behavior that’s not OK
Impersonation & Real Name
In nearly all situations, users must be themselves. Don’t impersonate any person or entity (whether through user profile, photo, or voice) unless it is made explicitly clear that there is an artistic purpose, like comedy or parody. The name you use on your profile should be the name you use in real life. Similarly, names for Houses should not impersonate or misrepresent your relationship with other entities. For example, if you’re using the name or trademark of a company in your House name, make sure it’s clear that you’re not officially sponsored or endorsed by that company.
Along those lines, we don’t allow the use of “Clubhouse” in House names where it might confuse users about Clubhouse’s relationship with the House. We have a special field that lets you display your creator name (if you have one) and we allow pseudonyms in exceptional cases where there is an artistic reason) or a human rights purpose (like a name you are using for safety reasons). While brands and organizations are welcome to create Houses and host conversations on Clubhouse, user accounts must represent individual people.
We have designed our content moderation and enforcement process to offer some opportunity for remediation. With that goal in mind, we only permanently suspend at first violation for our most egregious violations. For all else, we will only suspend users from the platform if they have repeated violations.
Spam, Bots, and Platform Misuse
We don’t allow the creation of duplicate accounts by one individual, whether you’re representing yourself or another entity.
We don’t allow irrelevant or unsolicited messages shared to other users, like sending unwanted or inappropriate app invites, VMs, repeated requests to join rooms or Houses, and adding users as event hosts or guests without their permission.
We prohibit the artificial amplification or suppression of information, like bot audiences, and any attempts to manipulate the platform to enable this.
Don’t misrepresent or misuse your account in ways that could be confusing for other users.
Fake incident report submissions or otherwise intentionally false reports of Community Guidelines violations are not allowed. We also do not allow the encouragement of others to submit false reports.
Selling Clubhouse features and growth
Don’t sell Clubhouse features. This includes but is not limited to the following: the sale or solicitation of Clubhouse access, reach, or engagement (e.g., accounts, Houses, usernames).
Threats to Clubhouse
We prohibit intentional threats to the Clubhouse app, the privacy or security of user accounts, or to Clubhouse employees, staff, or partners. This includes, but is not limited to, unwanted attempts to contact Clubhouse employees, staff, or partners via personal channels including personal email addresses, phone numbers, in-person visits, or via other unauthorized or invasive methods. Attempts to do so will constitute a violation and may be escalated to law enforcement.
Trolling or Disrupting the Stage
Don’t behave in a way that intentionally disrupts or ruins the experience for other people, like joining a stage and making abusive statements or loud noises. This includes trolling or spamming chat messages.
People are the heart of our Clubhouse community. When we develop our policies (these Community Guidelines), we try hard to find a balance between keeping users safe and respecting fundamental human rights. Our voices are some of the most powerful, most creative tools we have and cultivating spaces that encourage freedom of expression is critical. The policy work in furtherance of this goal is highly collaborative: we work closely with outside NGOs and experts in freedom of expression, privacy, and human rights, and we reference international human rights laws and principles in our own development processes. As Clubhouse continues to grow, we’ll continue to advocate for users’ rights both on and off our app and find more ways to expand our transparency reporting work.
I have a suggestion!
Hopefully, you’ll take these guidelines as seriously as we do. We have many more resources available on our Trust & Safety Center- please check it out! We always love to hear from you, so don’t hesitate to get in touch with your questions, suggestions, or comments here.
Thanks for reading, and for everything you do to make Clubhouse a wonderful place to hang out, share what’s on your mind, and make friends! 🙏🏽